Complaints Procedure
Commitment to Customers
Fiat Republic aims to constantly provide a high standard of services for its customers by keeping any faults or delays to a minimum. In this sense, Fiat Republic has implemented a formal Complaints Procedure to properly receive, review and respond every complaint submit by our customers in timely fashion.
Should you feel that Fiat Republic has not met your expectations in the delivery of our services or if you think we have made a mistake, please submit a complaint by sending an email to [email protected].
Fiat Republic Complaints Procedure
- Fiat Republic’s Complaints Team will acknowledge your complain within 5 business days* (starting from the day after the complaint was received).
- Complaints Team will investigate your complaint and endeavour to send a final response to you within 15 business days of receipt of your complaint. If the complaint cannot be resolved within this time, the Team will send you a status update of the response.
- If more than 35 business days have passed and you haven’t received a final response, or in case you are not satisfied with the final response provided by our Complaints Team (at any stage of the process), you may be eligible to refer your complaint to the local Financial Ombudsman Service within 6 months of the date on the final response.
United Kingdom
Financial Ombudsman Service
Harbour Exchange Square
London, E14 9SR
Phone: 0800 023 4567 or 0300 123 9123
Website: www.financial-ombudsman.org.uk
Netherlands
Dutch Institute for Financial Disputes (Kifid)
Postbus 93257
Den Haag, 2509 AG
Phone: 070-333 8 999
E-mail: [email protected]
Website: www.kifid.nl