Complaints Procedure

Commitment to Customers

Fiat Republic aims to constantly provide a high standard of services for its customers by keeping any faults or delays to a minimum. In this sense, Fiat Republic has implemented a formal Complaints Procedure to properly receive, review and respond to every complaint submit by our customers in timely fashion.

Fiat Republic Complaints Procedure

1. Fiat Republic’s Complaints Team will acknowledge your complaint within 5 business days* (starting from the day after the complaint was received).
2. Complaints Team will investigate your complaint and endeavour to send a final response to you within 15 business days of receipt of your complaint. If the complaint cannot be resolved within this time, the Team will send you a status update of the response.
3. If more than 35 business days have passed and you haven’t received a final response, or in case you are not satisfied with the final response provided by our Complaints Team (at any stage of the process), you may be eligible to refer your complaint to the local Financial Ombudsman Service within 6 months of the date on the final response.

*Business days are Monday to Friday, excluding bank holidays.